# For Patients, Fair Prices and Honest Bills > Got a medical bill that looks wrong? Soro audits it line by line, disputes the errors, and negotiates it down. Our fee is a share of refunds we can document. For patients ## The right care. The right price. Got a medical bill that looks wrong? Send it to us. We audit it line by line, dispute the errors, and negotiate it down. Send it **before** you pay and our share of the savings is at its smallest. [Get started](https://www.soro.health/contact) [How it works](https://www.soro.health/patients#how) What we look for ### The errors hiding in your bill Most hospital bills contain at least one mistake, and almost nobody fights them alone. These are the three we catch most often. #### Upcoding You're billed for a higher level of care than you actually received. A level-5 ER visit when the record shows a level 3. We check the code against what really happened. #### Duplicate charges The same test, drug, or supply billed more than once on a single visit. It's one of the most common errors, and one of the easiest to miss on a long bill. #### Unbundled labs A single lab panel split into separate line items so each piece can be charged on its own, well above what the bundled panel should cost your plan. **Your ER bill ยท line by line** Illustrative 99285 ER visit, billed level 5 $2,730 Upcoded 96365 IV infusion, billed twice $438 Duplicate 80053 Lab panel, billed piece by piece $212 Unbundled Saved on this bill **$1,914** Figures are illustrative. Bill advocacy ### Got a bill that feels wrong? Send it to us. Send it in through your Soro patient portal and our team takes it from there. You don't call the hospital, sit on hold, or learn a single billing code. - **Audited line by line** against clinical coding rules and your plan's allowed amounts. - **Disputed in writing**, code by code, citing the exact line and the exact reason. - **Negotiated down**, and our share comes out of what we actually recover for you. [See pricing](https://www.soro.health/pricing). How it works ### From sign-in to savings #### 1\. Sign in to your portal No password to remember. We email you a secure one-time code, and after that you stay signed in. #### 2\. Send us the bill Snap a photo or upload the file in your patient portal. That's all we need to get started. #### 3\. We audit and dispute it Our team checks every line against the codes, the clinical rules, and your plan's allowed amounts, then disputes the errors in writing. #### 4\. You see what came off We negotiate the balance down and show you every line we challenged. Our fee is a share of what we document, and it is smallest when you come to us before paying. [See pricing](https://www.soro.health/pricing). Our promise ### Straight with you, every time #### We only bill on what we can prove Our share is charged on documented, verified refunds (a corrected bill or money actually returned, evidenced in writing). Never on an estimate. [See pricing](https://www.soro.health/pricing). #### Every dispute documented Each challenge is filed in writing, code by code, and you can see exactly what we sent and where it stands in your portal. #### Grounded in the rules, never a guess Every finding is checked against published coding rules, your plan's allowed amounts, and your own medical record before we put it in writing. #### Your data stays protected Soro runs in a HIPAA-grade environment, encrypted end to end. The full picture is on our [security page](https://www.soro.health/security). --- This is the Markdown representation of , which also serves it under `Accept: text/markdown`. Site overview for agents: .